Return policy
Return Policy for Peg Board
At Peg Board, we strive to offer a seamless shopping experience with high-quality peg boards and puzzles. We want you to be completely satisfied with your purchase. If you’re not entirely happy, we’re here to help with our 3-day return policy.
1. Eligibility for Return:
- We offer a 3-day return window from the day you receive your order. To qualify for a return, the product must be unused, undamaged, and in its original packaging.
- If your order is damaged or defective during transit, please reach out to us within 3 days of receiving the product for a free return or replacement.
- Customized or personalized items are non-returnable unless defective or damaged.
2. Free Shipping & Delivery:
- We offer free shipping on orders above ₹1000.
- All orders are processed and dispatched within 3 minutes of order confirmation.
- Orders will be delivered within 3 to 7 days, depending on your location. We ensure that your order reaches you within this timeframe.
3. How to Return an Item:
- If you need to return an item, please contact us at pegboard709@gmail.com within the 3-day return window.
- Once we receive your return request, we will guide you through the process and, if needed, provide you with a return shipping label.
4. Refund Process:
- After receiving and inspecting the returned item, we will initiate the refund to your original payment method.
- Refunds will be processed within 7-10 business days from the date we receive the return.
- If you wish to exchange an item, we will ship the replacement product within 3-7 days, depending on availability.
5. Exceptions:
- Returns are not accepted for items that are used, damaged (other than during transit), or missing parts.
- Items purchased during clearance sales or on special promotions are non-returnable unless defective.
6. Customer Support:
- If you have any questions or concerns regarding the return process, please don’t hesitate to reach out to us at pegboard709@gmail.com. Our customer support team is ready to assist you!
At Peg Board, we’re passionate about providing the best learning and play experience for your growing kids. If you ever face an issue with your order, we're committed to resolving it as quickly and smoothly as possible.